Leeway, Inc.
Your Privacy Matters: Client Summary of Our Privacy Policy
Why We Collect Information
To support you with housing, benefits, and case management, we need some basic personal information. This helps us understand your needs and connect you with the right services.
What Information We Collect
We only collect what is needed to help you, such as:
Contact details - your name, phone number, and address
Demographics - date of birth, gender, household size
Service information - housing history, income, benefits, and health needs related to your services
Documents - IDs, assessments, and case notes
How We Use Your Information
We use your information to:
Provide case management and housing support
Coordinate services with other agencies (only with your permission)
Keep accurate records in CT HMIS
Meet program and funding requirements
Make sure you receive consistent, quality care
How We Protect Your Information
Your information is kept safe through:
Secure computer systems
Locked file storage
Staff training on confidentiality
Compliance with CT HMIS privacy rules
We never sell or share your information for marketing.
When Information May Be Shared
We only share your information when:
You sign a Release of Information
The law requires it (court order, mandated reporting)
There is a serious safety concern
HMIS participation requires limited data for statewide housing services
You can change or cancel your consent at any time.
Your Rights
You have the right to:
See your records
Ask for corrections
Limit or stop information sharing
Decline questions not required for services
File a privacy complaint if needed
About HMIS
Leeway, Inc. participates in the Connecticut Homeless Management Information System (CT HMIS). You will receive a separate notice explaining how HMIS works and your choices.
Questions?
Talk to your Case Manager anytime if you have questions about your privacy or how your information is used.